Every product sold by Casagraphica is “Made To Order,” which means it is specifically manufactured just for you, only after you have placed your Order. Accordingly, Casagraphica does not accept refunds, returns or exchanges for orders. We are also unable to make any changes or amendments to orders once the fulfilment process has begun. If you believe you have made a mistake with your order, please contact us immediately at support@casagraphica.com.

On rare occasions, one or more products in an order may be damaged while in transit, in possession of our shipping partners. If one or more of your product(s) arrive damaged, please send detailed, clearly visible photos of the damage, including images of the packaging to support@casagraphica.com. In cases where one or more product(s) is materially damaged, Casagraphica may elect to restore or replace the damaged product(s) at Casagraphica’s sole discretion following a review of the photos submitted (“Damage Review”).

If requesting a Damage Review, you expressly acknowledge and agree to the following:

1. Photos of damaged areas of product(s) must be clearly visible and submitted in .jpeg or .png format;
2. Photos of damage must be received by Casagraphica no fewer than seventy-two (72) hours following the indicated delivery date of the applicable order by the shipping provider responsible for delivering the order;
3. Photos of the damage must have been taken immediately following receipt of the product(s), and the product(s) must not have been hung, placed or otherwise installed prior to photos of the damage being taken;
4. A thorough Damage Review requires a minimum of thirty (30) business days to complete, and Casagraphica may elect to replace or repair the damaged product at its sole discretion;
5. The delivery of a replacement product, if any, will be subject to then existing manufacturing capacity, inventory, availability and shipping timing, and you may be responsible for payment of return shipping in the event that Casagraphica elects to repair or replace the product(s).